PRIVACY POLICY

Last Updated: 27th October, 2026

At Threadmark, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, make a purchase, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing your personal information.

1. INFORMATION WE COLLECT

We may collect the following categories of information when you interact with our store.

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order details, purchase history, and product preferences

• Information you provide when contacting customer support

• Marketing preferences and communication choices

Payment Information

When you make a purchase, your payment is processed through third-party payment service providers. We may receive information about the payment method, transaction amount, payment status, and transaction reference.

We do not intend to store complete payment card details, card security codes, or banking passwords on our own systems. Payment information is handled by the relevant payment provider according to its privacy and security practices.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and device information

• Operating system and language preferences

• Pages viewed, products browsed, and links clicked

• Referral sources and browsing activity

• Approximate location derived from technical information

• Cookies and similar tracking technologies

We collect only information that is reasonably necessary for the purposes described in this policy or otherwise permitted by applicable law.

2. HOW WE USE YOUR INFORMATION

We use your information for legitimate business purposes, including:

Processing and fulfilling orders: To confirm purchases, process payments, arrange shipping, deliver products, manage returns and exchanges, and provide order updates.

Customer support: To respond to questions, resolve complaints, assist with sizing or product information, and help address order-related concerns.

Improving our store: To understand how visitors use our website, improve navigation, evaluate product performance, and enhance the shopping experience.

Personalisation: To remember certain preferences, recommend relevant products, and provide a more convenient browsing experience.

Marketing communications: Where permitted by applicable law and subject to any required consent, we may send promotional emails, messages, offers, product announcements, and updates. You may opt out of promotional communications at any time.

Security and fraud prevention: To verify transactions, detect suspicious activity, protect our customers and business, and prevent misuse of our website.

Legal and regulatory compliance: To maintain required records, respond to lawful requests, resolve disputes, and meet applicable legal obligations.

We will not use your personal information for purposes that are incompatible with this policy unless permitted by law or we provide any additional notice or obtain any consent required.

3. LEGAL BASIS AND CONSENT

Depending on the circumstances and applicable law, we may process your personal information based on your consent, your requests to purchase or receive services, permitted uses under applicable law, or our legal obligations.

Where consent is required, we will provide information about the relevant purpose and seek your consent before processing your personal information. You may withdraw consent by contacting us using the details provided below or through any available withdrawal mechanism.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. It may also affect our ability to provide certain services where the information is necessary to fulfil your request.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve your shopping experience.

Cookies are small text files stored on your device that help websites remember information about your visit.

We may use the following categories of cookies:

Essential cookies: These help our website function properly, including shopping cart functionality, checkout, security, and session management.

Analytics cookies: These help us understand website traffic, visitor behaviour, and how customers interact with our store.

Preference cookies: These may remember settings such as language, region, or other browsing preferences.

Advertising cookies: Where enabled, these may help measure advertising effectiveness, deliver relevant promotions, or understand how visitors interact with marketing campaigns.

Some cookies may be placed by third-party services integrated into our website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You may be able to manage cookies through our website settings, if available, and your browser settings. Disabling certain cookies may affect website functionality.

5. THIRD-PARTY SERVICES AND DATA SHARING

We may share personal information with trusted third parties when necessary to operate our store, fulfil orders, provide services, or meet legal obligations.

These may include:

Shopify: Our online store is hosted on Shopify, which provides the e-commerce platform used to display products, manage orders, and facilitate shopping. Shopify may process personal information in connection with the operation of our store.

Payment providers: Payment gateways and financial service providers process payments and help detect or prevent fraudulent transactions.

Shipping and logistics partners: Courier companies and delivery providers may receive your name, phone number, shipping address, and order details to deliver your purchases.

Analytics and advertising providers: If enabled, these providers may process technical and usage information to help us understand website performance and measure marketing campaigns.

Customer support and communication services: We may use email, messaging, and customer service platforms to communicate with you and resolve enquiries.

Professional advisers and authorities: We may disclose information to legal, accounting, regulatory, law enforcement, or government authorities when required or permitted by applicable law.

We do not sell your personal information to third parties for money. We may share information with service providers for the purposes described above, subject to applicable law and appropriate safeguards.

Third-party services operate under their own privacy policies and terms. We encourage you to review those policies where relevant.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers, including e-commerce, hosting, analytics, or payment providers, may process information on servers located outside India.

Where personal information is transferred internationally, we will take steps required by applicable law and relevant contractual or security arrangements. Such transfers may be subject to the privacy laws of the destination country and applicable restrictions imposed by Indian law.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records, preventing fraud, resolving disputes, and complying with applicable legal requirements.

Different categories of information may be retained for different periods depending on their purpose and applicable law.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to any legal retention obligations or other lawful grounds for continued retention.

Deleting your account or withdrawing consent may not immediately result in the deletion of all information where retention is legally required or otherwise permitted by applicable law.

8. DATA SECURITY

We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access restrictions, secure service providers, appropriate system safeguards, and monitoring for suspicious activity.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

You should also take reasonable steps to protect your devices, accounts, passwords, and personal information when using online services.

If a personal data breach occurs, we will take appropriate steps to investigate, mitigate the impact, and provide notifications where required by applicable law.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including:

Access to information: You may request information about the personal information we process about you and how it is used, to the extent provided by applicable law.

Correction and updating: You may request correction of inaccurate or incomplete personal information.

Erasure: You may request deletion of personal information where applicable, subject to legal retention requirements and other lawful grounds for retaining it.

Withdrawal of consent: Where processing is based on consent, you may withdraw that consent through an available mechanism or by contacting us.

Marketing preferences: You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us directly. You may still receive essential transactional communications about your orders.

Grievances and complaints: You may contact us to raise concerns about the handling of your personal information or the exercise of your privacy rights.

To submit a request, contact us at [EMAIL ADDRESS] with sufficient information to help us identify your account or transaction. We may request reasonable verification to protect your information and prevent unauthorised requests.

We will respond to requests within the time period required by applicable law. Certain requests may be limited or declined where permitted by law, and we will explain the reason where required.

Where applicable law provides for escalation to a relevant authority or grievance mechanism, you may exercise those options in accordance with the applicable procedures.

10. CHILDREN'S PRIVACY

Our store is intended for individuals who are legally able to make purchases or who use the store with appropriate parental or guardian involvement, where required.

We do not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

Where special consent or verification requirements apply to children's personal information, we will comply with the requirements applicable to our business and processing activities.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, payment services, or other external resources.

We do not control the privacy practices, security, or content of websites operated by third parties. Visiting those websites is subject to their respective terms and privacy policies.

We encourage you to review the relevant policies before sharing personal information with any third-party service.

12. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications or otherwise provide consent where required, we may send you information about new collections, product launches, promotions, special offers, and brand updates.

You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us at [EMAIL ADDRESS].

Opting out of promotional communications will not prevent us from sending essential communications relating to purchases, deliveries, customer service requests, security matters, or legal obligations.

Where applicable, we will respect your communication preferences and any withdrawal of consent.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, third-party services, or applicable legal requirements.

Any revised policy will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle your personal information.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern about how your personal information is handled, you may contact us using the details below.

Store Name: Threadmark

Business/Legal Entity Name: Threadmark

Email Address: Threadmarkk@gmail.com

Phone Number: +91 80854-11185

Business Address: Kerin Line, Madhav Nagar, Katni, M.P., 483501

Please include a clear description of your request or concern. We may ask for additional information to verify your identity and protect your personal information.

We will review and respond to your request in accordance with applicable law and our internal procedures.

15. GOVERNING LAW

This Privacy Policy is intended to be interpreted in accordance with the laws of India, to the extent applicable to our business and website.

Nothing in this policy is intended to exclude, restrict, or override any rights or protections that cannot lawfully be excluded or restricted under applicable law.

Threadmark

Kerin Line, Madhav Nagar, Katni, M.P., 483501

Threadmarkk@gmail.com

Threadmarkk.com