Return, Refund & Exchange Policy

Last Updated: 27th October, 2026

At Threadmark, every piece is made to order with care and attention to detail. Since our clothing is prepared specifically for each customer, we follow a strict no-return, no-refund, and no-exchange policy, except where applicable law requires otherwise.

We encourage all customers to review product descriptions, size charts, measurements, and product details carefully before placing an order. We want you to feel confident and informed when shopping with us.

1. Return Policy

As Threadmark operates on a made-to-order basis, we do not accept returns for change of mind, incorrect size selection, personal preference, or reasons unrelated to a product defect or an error on our part.

Please review your selected size and all order details carefully before confirming your purchase.

If you experience a sizing issue or believe there is a problem with your order, please contact us so we can review your concern and advise you on the available options.

2. Refund Policy

All orders are non-refundable and non-cancellable once production has started, except where a refund or cancellation is required under applicable law or where Threadmark confirms that a refund is an appropriate resolution for an issue with the order.

We do not offer refunds for:

• Change of mind after placing an order.

• Incorrect size selection by the customer.

• Differences in personal fit preference.

• Minor variations in colour, texture, or appearance that may occur due to lighting, photography, fabric characteristics, or screen settings.

If your product arrives damaged, defective, or substantially different from what you ordered, please contact us. We will assess the issue and discuss an appropriate resolution.

Where a refund is approved, we will explain the process and expected timeline. Refunds will generally be processed through the original payment method where possible, subject to payment provider processing times.

3. Size Issues & Alterations

We understand that the right fit is important. If you experience a sizing issue or believe your garment requires an alteration, please contact us as soon as possible after receiving your order.

To help us assess your request, please provide:

• Your order number.

• A clear description of the sizing or fit issue.

• Clear photographs of the garment, where helpful.

• Your measurements, if requested by our team.

Our team will review your request and determine whether an alteration or another suitable solution can be offered.

Please note:

• Alterations are subject to feasibility and approval by Threadmark.

• Not all sizing or fit concerns can be corrected through alterations.

• Additional alteration, shipping, or handling charges may apply, depending on the circumstances. We will communicate any applicable charges before proceeding.

• Please do not alter, wash, or otherwise modify the garment before contacting us, as this may affect our ability to assess the issue.

We recommend checking your measurements carefully against the size chart before placing an order.

4. Exchanges

Since our clothing is made to order, we do not offer exchanges for different sizes, colours, styles, or change-of-mind requests.

If you believe the item you received differs from your confirmed order or has a genuine manufacturing defect, please contact us. We will review the situation and determine an appropriate resolution.

5. Damaged, Defective, or Incorrect Products

We take product quality seriously. If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery, where possible.

Please share:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

• Video of Opening the package.

• Photographs of the packaging, if the package appears damaged.
  

Our team will review the information and contact you regarding the next steps. Depending on the circumstances, the resolution may include an alteration, repair, replacement, or refund where appropriate or required by applicable law.

Please keep the item and its original packaging until we have reviewed your concern. Do not send the product back without contacting us and receiving instructions.

The 48-hour reporting period helps us investigate issues promptly and does not limit any rights you may have under applicable consumer protection laws.

6. Non-Returnable Items

Because our products are made to order, all items are generally non-returnable and non-exchangeable, including:

• Made-to-order garments.

• Garments made or prepared according to customer-provided measurements or specifications.

• Items purchased during promotional offers or sales.

• Items affected by wear, washing, accidental damage, improper care, or alterations performed without our approval.

This does not exclude remedies that may be available for defective, incorrect, or non-conforming products under applicable law.

7. Return Shipping & Alteration Costs

Since we do not generally accept returns or exchanges, we do not ordinarily cover return shipping costs for change-of-mind or customer-selected sizing issues.

If an alteration is approved, any applicable alteration and shipping charges will be communicated to you before the work begins.

If an item is confirmed to have a manufacturing defect or an error attributable to Threadmark, we will review the circumstances and inform you of the appropriate arrangements, including any applicable shipping costs.

Please do not ship an item to us without first contacting our team.

8. Order Cancellations

As products are made to order, cancellation requests may not be accepted once production has started.

If you need to request a change or cancellation, please contact us as soon as possible after placing your order. We will review your request based on the current production stage and applicable legal requirements.

9. Contact Us

If you have any questions about sizing, alterations, damaged products, or this policy, please contact us:

Store Name: Threadmark
Email: Threadmarkk@gmail.com
WhatsApp: +9180854-11185
Business Days: Monday to Saturday

Our team will do its best to review your concern fairly and guide you through the available options.

Thank you for choosing Threadmark. We appreciate your trust and are committed to providing thoughtfully made clothing and helpful customer support.