Terms of service

TERMS OF SERVICE

Threadmark

Last Updated: 27th October, 2026

Welcome to Threadmark. These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services. By visiting our website, placing an order, or using our services, you agree to these Terms.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or services.

In these Terms, “we,” “us,” and “our” refer to Threadmark, and “you” and “your” refer to any visitor, customer, or user of our website.

1. GENERAL TERMS AND ELIGIBILITY

Threadmark operates an online store offering women's western wear, clothing, and related products.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are using our website on behalf of another person or business, you confirm that you have the authority to agree to these Terms on their behalf.

You agree to use our website only for lawful purposes and in accordance with these Terms and applicable laws and regulations in India.

We reserve the right to update, modify, or discontinue any part of our website or services, subject to applicable law. Changes to these Terms will be published on this page with an updated revision date.

2. ACCOUNT TERMS

You may be able to create an account to access certain features of our store.

When creating an account or placing an order, you agree to provide accurate, complete, and current information. You are responsible for updating your information when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law.

You must notify us promptly at Threadmarkk@gmail.com if you suspect unauthorised access to your account or discover any security issue relating to your account.

We reserve the right to suspend or restrict accounts where we reasonably believe there has been fraud, misuse, unauthorised activity, a violation of these Terms, or a legal requirement to do so.

You may request account closure by contacting us. Closing an account does not automatically delete records that we are legally required or otherwise permitted to retain.

3. PRODUCTS AND DESCRIPTIONS

Threadmark offers women's western wear and related fashion products. We make reasonable efforts to display product descriptions, photographs, colours, sizes, materials, and other relevant details as accurately as possible.

However, actual product colours and appearances may vary slightly depending on your screen settings, device, lighting, photography, and other factors.

Please review the available product description, size information, care instructions, and other details before placing an order.

Product availability may change without notice. We reserve the right to discontinue products, modify product details, or limit quantities where reasonably necessary, subject to applicable law and any existing contractual obligations.

Nothing in this section limits your rights under applicable consumer protection laws in India.

4. PRICING, TAXES, AND PAYMENT

All product prices will be displayed on our website in the applicable currency, ordinarily Indian Rupees (INR), unless stated otherwise.

Prices, discounts, promotional offers, and product availability may change from time to time. Any changes will not ordinarily affect an order that we have already accepted, except where correction or adjustment is legally permitted or required.

Applicable taxes, shipping charges, and other fees will be disclosed during checkout, as applicable.

We may offer payment methods through third-party payment service providers, which may include prepaid online payments, supported digital payment methods, and cash on delivery where available.

By submitting payment information, you confirm that you are authorised to use the selected payment method. Payments are subject to verification and processing by the relevant payment provider.

We do not guarantee the availability of every payment method for every order or delivery location.

If a payment fails, is declined, remains incomplete, or is flagged for verification, we may delay processing or decline the order, subject to applicable law.

If an obvious pricing or listing error occurs, we will take reasonable steps to address it and communicate with affected customers where appropriate. We will not use an error as a basis to disregard legal obligations or rights arising from an accepted order.

5. ORDER PLACEMENT AND ACCEPTANCE

Placing an order through our website constitutes an offer to purchase the selected products in accordance with these Terms.

After you place an order, we may send an order confirmation acknowledging receipt of your request. An automated confirmation does not necessarily mean that the order has been finally accepted or dispatched.

Order acceptance and fulfilment may be subject to payment verification, product availability, address verification, fraud prevention checks, and other reasonable operational requirements.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, unauthorised transactions, material listing errors, stock unavailability, or legal restrictions.

If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law and our refund procedures.

If we need additional information to process an order, we may contact you using the details provided at checkout.

You are responsible for checking your order details, including product selection, size, quantity, shipping address, and contact information, before submitting your purchase.

6. SHIPPING AND DELIVERY

Threadmark aims to process and dispatch orders within the timeframes communicated on our website or during checkout.

Our regular business days are Monday to Saturday, excluding applicable public holidays or other stated closures.

Order processing and delivery times may vary depending on product availability, delivery location, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Any delivery dates or timeframes displayed on our website are estimates unless expressly stated otherwise. We will make reasonable efforts to keep you informed of significant delays where appropriate.

You are responsible for providing an accurate and complete shipping address and a valid contact number. Additional delivery attempts, address corrections, or re-shipping may be subject to additional charges where permitted by law and disclosed to you.

If a parcel is returned because of an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, we may contact you to arrange the next steps. Any deductions or additional charges will be subject to applicable law and the terms disclosed to you.

Once your order is dispatched, tracking details may be provided where supported by the delivery service.

If your order arrives damaged, incomplete, incorrect, or appears to have been tampered with, please contact us promptly at Threadmarkk@gmail.com with your order number and relevant photographs or other supporting information.

Nothing in this section excludes any rights or remedies available to you under applicable consumer protection laws.

7. CANCELLATIONS, RETURNS, EXCHANGES, AND REFUNDS

We want you to have a satisfactory shopping experience with Threadmark.

Order cancellations, returns, exchanges, and refunds are handled according to our applicable Return and Refund Policy, which should be read together with these Terms.

Before purchasing, please review the relevant policy for information about eligibility, time limits, product condition, return shipping, exchange availability, and refund processing.

For a return or exchange request, please contact Threadmarkk@gmail.com and include your order number, the product concerned, and the reason for your request.

Where appropriate, we may ask for photographs or additional information to help assess a reported issue.

Products may be subject to reasonable return-condition requirements, such as being unused, unwashed, undamaged, and returned with original tags or packaging, where applicable and disclosed in our policies.

Certain products may be excluded from voluntary returns or exchanges where legally permitted and properly disclosed. Such exclusions do not override any mandatory rights or remedies available under applicable law, including remedies relating to defective, damaged, misdescribed, incorrect, or otherwise non-conforming products.

Where a refund is approved, it will generally be processed through the original payment method where practicable, or another lawful method agreed upon or required. The time taken for the refund to appear may depend on the payment provider or financial institution.

For cash-on-delivery orders, any approved refund method and required information will be communicated to you.

We will not impose terms that unlawfully restrict your statutory consumer rights.

8. PROMOTIONS, DISCOUNTS, AND OFFERS

From time to time, Threadmark may offer discount codes, promotional pricing, seasonal sales, or other offers.

Promotions may be subject to specific conditions, including validity periods, minimum purchase values, product exclusions, usage limits, or restrictions on combining offers. The applicable conditions will be disclosed with the relevant promotion.

Unless otherwise stated, promotional codes cannot be exchanged for cash or transferred for unauthorised use.

We reserve the right to correct errors, discontinue promotions, or modify future promotional offers, subject to applicable law and any commitments already made to customers.

Any cancellation or adjustment of an order involving a promotion will be handled consistently with the applicable promotional conditions and legal requirements.

9. INTELLECTUAL PROPERTY

All content on our website, including our brand name, logo, text, graphics, product photographs, designs, layouts, and other materials, is owned by Threadmark or used under appropriate permission or licence, unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may access and use our website for personal, lawful shopping purposes. You may not copy, reproduce, distribute, modify, publish, commercially exploit, or otherwise use our content without prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of intellectual property rights to you.

10. PROHIBITED USES

You agree not to use our website or services:

  • For any unlawful, fraudulent, deceptive, or malicious purpose.

  • To violate applicable Indian laws, regulations, or the rights of others.

  • To submit false, misleading, incomplete, or unauthorised information.

  • To interfere with the security, functionality, or operation of our website.

  • To introduce viruses, malware, harmful code, or other disruptive technologies.

  • To attempt unauthorised access to our systems, accounts, databases, or services.

  • To scrape, copy, or extract website content or customer information through unauthorised means.

  • To infringe our intellectual property rights or those of third parties.

  • To engage in abusive, threatening, harassing, or fraudulent conduct toward our staff, service providers, or other customers.

  • To place orders using stolen payment details or without the account holder's authorisation.

We may investigate suspected misuse and take appropriate action, including restricting access, suspending accounts, cancelling affected orders where legally permitted, or reporting unlawful activity to the relevant authorities.

11. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including Shopify, payment processors, courier services, analytics providers, and external websites.

Third-party services may be governed by their own terms, privacy policies, and operational practices.

We are not responsible for the independent content, policies, or availability of third-party websites that we do not control. However, this does not exclude any responsibility that we may have under applicable law for services or representations for which we are legally responsible.

Please review the applicable third-party terms and privacy policies when using those services.

12. PRIVACY AND PERSONAL INFORMATION

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

We use personal information as described in that policy, including for order processing, payments, shipping, customer support, website functionality, security, and other disclosed purposes.

By using our website, you acknowledge that you have been provided access to our Privacy Policy. Where consent is required by applicable law, we will obtain the necessary consent before processing your personal information on that basis.

For privacy-related enquiries or requests, please contact Threadmarkk@gmail.com.

13. DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain our website and provide accurate product information. However, we do not guarantee that website access will always be uninterrupted, error-free, or free from technical issues.

To the extent permitted by applicable law, our website and its content are provided subject to the limitations stated in these Terms.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer protection, or other legal right that cannot lawfully be excluded or limited under Indian law.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Threadmark will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

We will not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including certain courier disruptions, network failures, natural events, public emergencies, or third-party service interruptions, subject to our legal obligations.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms is intended to restrict your statutory rights or remedies as a consumer, including rights relating to defective goods, unfair trade practices, misleading representations, or other matters protected under applicable Indian law.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, fraud, infringement of third-party rights, or material violation of these Terms.

This provision does not require you to indemnify Threadmark for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or breach of obligations that we owe to you under applicable law.

16. FORCE MAJEURE

We will not be responsible for a delay or failure to perform an obligation to the extent that it is caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, public emergencies, strikes, transport disruptions, government restrictions, or widespread technical failures.

We will take reasonable steps to minimise the effects of such events and fulfil our obligations when reasonably possible.

This section does not remove any mandatory consumer rights or refund obligations imposed by applicable law.

17. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Any dispute arising from or relating to these Terms, your use of our website, or purchases made through Threadmark will be subject to the jurisdiction of the competent courts in India, as determined under applicable law.

Nothing in this section limits any consumer's right to approach a competent consumer commission, regulatory authority, or other forum where permitted under applicable Indian law.

18. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed from these Terms, and the remaining provisions will continue to apply to the extent permitted by law.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies expressly incorporated into them, form the terms governing your use of our website and services.

If a specific policy or promotion contains additional terms that apply to a particular transaction, those terms will apply to the extent they are consistent with applicable law.

Nothing in these Terms overrides mandatory rights provided to consumers under applicable Indian law.

20. CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in our business, website, services, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent.

Your continued use of our website after revised Terms are published will be subject to the revised Terms to the extent permitted by applicable law. Changes will not retrospectively remove rights that have already accrued or override legal requirements.

21. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Store Name: Threadmark

Email Address: Threadmarkk@gmail.com

Business Days: Monday–Saturday

Business Hours: 11 AM - 8 PM

Business Address: Kerin Line, Madhav Nagar, Katni, M.P., 483504

Legal Business Name: Threadmark

We will make reasonable efforts to respond to enquiries within a reasonable period, subject to the nature of the request and any applicable legal deadlines.

Thank you for shopping with Threadmark.

Threadmark — Your Style. Our Mark.